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Agile and the sound of one hand clapping

June 20th, 2014 3 comments

There is an interesting report out on Surrey Police’s SIREN project (Surrey Integrated Reporting Enterprise Network; a crime record storage and a data analytics software system).

The system was to be produced using an Agile methodology. The Notes in Appendix 1 highlight that one party in the development was not using Agile: “Modules are delivered in accordance with schedule and agreed Agile development methodology. However, no modules undergo formal acceptance (nether now or at any future point in the project).”

If you are the supplier on a £3.3 million software development project (the total project was £14.86 million) and the customer is not doing the work that Agile assumes will happen (e.g., use the software, provide feedback, etc) what do you do? One thing you are unlikely to do is to stop work. But what do you do?

What happened on the customer side? I imagine that those involved in software procurement at the Police did the usual thing of nodding as the buzz words were thrown at them, not really paying attention and not noticing that Agile requires them to do a lot of work throughout the development process. If I was working for Surrey Police and somebody sent me a load of software to install and beta test, without giving me the funding to do it, I would just ignore what I had been sent.

Paragraph 31 lists the grisly details of what happens when a customer has no interest in signing up to the Agile way of doing things. Or to be exact, (paragraph 91) “The Force’s corporate change and project management structures were based on the PRINCE 2 methodology.”

Paragraph 81 says something surprising “The Agile development process did not have all the necessary checks and balances to control a growth in scope as the products progressed.” Presumably this is referring to a consequence of using Agile on a fixed price contract.

Would the Police have gone down an Agile route if they had understood the work needed from them? I don’t have any figures for the customer costs of using Agile, but I suspect that initial costs will be a lot higher than a deliver everything in one installment at the end approach (the benefits being a system tuned to requirements). Also finding customer champions with the time and expertise to make new systems a success is always hard.

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